Looking for information on how to return your eligable order?
Please log your return via our Returns Centre which will take you through step by step instructions.
1. Introduction
We want you to love your Tony Bianco Purchase, if you don’t please see our returns policy (Returns Policy) below.
This Returns Policy applies to all returns of purchases made on our Website and in physical Tony Bianco stores. This Returns Policy is incorporated by reference into our Terms and Conditions (Terms) and any capitalised terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.
Please note that this Returns Policy only applies to purchases made on the Website and in physical Tony Bianco stores and does not apply to purchases from third party stockists such as department stores. Such purchases are subject to the returns policies of the relevant store and returns must be processed at the store of the business where the original purchase was made.
2. Returns Process
Returning a Product in-store
If you are returning a Product to a Tony Bianco store, simply bring the Product plus your proof of purchase and any other requirements set out in this Returns Policy (such as original packaging) to the store and a Tony Bianco representative will assist with your return.
Returning a Product online by post
You may only return a Product by post if it was originally purchased online. If you are returning a Product by post, please ensure that the Products meet the conditions set out in this Returns Policy, complete the online return form attached to this Returns Policy and provide a copy of your invoice and book your return via the Parcel Point link in the online return form.
3. Returns for Change of Mind
Tony Bianco may accept a return for change of mind subject to your compliance with the Change of Mind Return Conditions outlined below. You acknowledge and agree that you will be responsible for all transportation costs for a change of mind return.
Change of Mind Return Conditions
Except in the case of Faulty Products, Tony Bianco will only accept a return for change of mind if:
- for purchases delivered within Australia, the return is received by Tony Bianco within 30 days from the date of delivery;
- for purchases delivered outside of Australia, the return is received by Tony Bianco within 30 days from the date of delivery;
- the Product is not a Tony Bianco gift voucher, “made to order” style or accessories such as face masks, shoe care, hat, watches or jewellery product;
- the Products are unworn and undamaged, in their original condition with all original tags attached and in their original packaging; and
- proof of purchase in the form of your receipt or invoice from Tony Bianco has been provided with your return request.
Any Product returned which does not meet the Change of Mind Return Conditions and will be sent back to the sender, at the sender’s cost.
To the maximum extent permitted by law, Tony Bianco reserves the right to refuse a return for a change of mind at our sole discretion, including on the basis of a failure to adhere to these Change of Mind Return Conditions or a failure to comply with this Returns Policy.
Full Priced Products
Subject to the Change of Mind Return Conditions, full priced Products may be returned following our Returns Process for change of mind to receive a full refund, exchange or store/gift voucher, at our election. This includes Products that are full price with a promotional discount.
Reduced or Sale Products
Subject to the Change of Mind Return Conditions, Products that are markdown/red price items may be returned following our Returns Process to receive an exchange or Tony Bianco store/gift voucher, at our election.
Except in the case of Faulty Products, Products purchased on markdown (Sale Products) are not eligible for a refund, excluding full price Products on promotion.
Outlet or Final Sale Products
Except in the case of Faulty Products, Products purchased with a final sale tag from the outlet category are not eligible for a change of mind return, size exchange, style exchange or store credit, unless deemed faulty.
Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.
4. Faulty Returns
If you would like to return a Product that is faulty or that may be returned as otherwise required by Australian Consumer Law (Faulty), Tony Bianco will accept returns as set out below.
If you believe your Product is Faulty, you may, within a reasonable time after purchase, make a return via our Returns Process and the return will be dealt with as set out below.
In-store Faulty Returns
If, after assessment of the Product by a Tony Bianco representative, the Product is deemed to be faulty, Tony Bianco will issue you with a repair, replacement, gift card or refund for the Faulty Product subject to our obligations under the Australian Consumer Law.
Posting Faulty Returns
Once we receive your Online Return Form and the relevant Products, the Products will be assessed by us. If they are deemed to be Faulty, we will provide you with a repair, replacement, gift card or refund on the faulty Product subject to our obligations under the Australian Consumer Law plus a refund of the return shipping costs incurred by you.
To the maximum extent permitted by law, Tony Bianco shall not be liable for any defect or damage to the Product which may be caused, or partly caused, by or arise as a result of:
- you failing to properly maintain or store the Product;
- you using the Products for any purpose other than that for which they were designed;
- you failing to follow any instructions or guidelines provided by Tony Bianco;
- fair wear and tear; or
- any natural disaster, outside forces or accident.
ONLINE PURCHASES -
- Book your return via our Returns Portal HERE, please choose 'faulty' as your return reason.
- You will be prompted to add a description of the fault and to upload a close up photo.
- Once your request is submitted our team will assess and be in touch within 1-2 business days. Approved faulty returns will receive a free postage label via email.
- Products that have a major fault may be returned for a refund, gift voucher or an exchange for another item. For items with minor faults, we can often repair these for you!
- If we approve a faulty return and there is a label fee charge at checkout, this will be waived once the return is processed.
INSTORE AND PHONE PURCHASES -
Please take your proof of purcahse and product instore for the team to assess.
5. Consumer Guarantees
This Returns Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law. Our Products come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. This Returns Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.
6. Delivery and Shipping
Except in the case of returns of Faulty Products, original shipping charges are non-refundable and shipping charges for change of mind returns are your responsibility. You acknowledge and agree that Tony Bianco will not be liable for missing deliveries of returned Products. Tony Bianco has the right to deduct fees for refused packages.
7. Return Tender
Where your return is exchanged for Tony Bianco online store credit, if you do not have an account on our Website, we will contact you to create one so that credit can be added to your account.
If you are entitled to a refund, your refund will be returned in the same manner as your original payment method. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
8. Replacements and Exchanges
Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available. If your return is accepted by us and no replacement or exchange is available, you may be offered Tony Bianco gift voucher or a refund in accordance with this Returns Policy. Please note that we do not offer returns for change of mind on Sale Products.
9. Amendments
This Returns Policy may be amended from time to time by Tony Bianco, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check our Terms, before making any purchases.
10. Contact Us
If you have any enquiries regarding your return or our Returns Policy, you may contact us via the methods set out on our Website.
11. EU Customers – Right of Withdrawal
If you are a customer located in the European Union, you have the right to withdraw from your contract within 14 days without giving any reason (the "Cooling-Off Period"). The Cooling-Off Period begins on the day you, or a third party nominated by you (other than the carrier), receive(s) the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by submitting a clear statement via our EU Withdrawal Request portal before the Cooling-Off Period expires.
If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
Please note that you will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
