Return your items within 30 days of delivery using our Returns Centre.
Items must be unworn and in new condition with tags and packaging intact. Shoes must be returned with the original shoe box & your item/s placed into the mailing bag or box and securely sealed.
International orders over the value of AUD $1,000 are not eligible for a return in any circumstances unless deemed faulty by law. If you ship your order back to us you will be required to pay Australian import fees at your own expense. To avoid disappointment, we recommend that if you wish to purchase $1,000+ worth of product that you place these as smaller orders to remain eligible for a return.
Package your goods with all original packaging (including your shoe box) with your receipt.
International orders will not be provided with a returns label from Tony Bianco. Please ship your return to the below address using a traceable carrier service of your own choice at your own expense. You will not be charged any additional returns fees by Tony Bianco.
Tony Bianco,
8 The Crossway,
Campbellfield,
Victoria, Australia 3061
Enquiries@tonybianco.com | +61 3 9069 5308
Please note, it is important that you choose a registered, traceable postage service with a reputable postage provider. Tony Bianco is unable to provide a refund or credit for any packages that do not arrive safely to our warehouse.
Please allow up to 5 business days from the date of delivery back to our warehouse for your your return to be processed.
If you request an exchange, please note that exchange requests are not always guaranteed and are subject to stock availability.
If we receive a return for an item marked final sale you will be contacted to arrange for it to be re-shipped to you.
Please note that any related duties and/or taxes imposed by your local government on your order are non-refundable in the event the order is returned.
