Loyalty Terms & Conditions

Tony Bianco TB INSIDER sign up Competition

Conditions of Entry

  1. Participation in this promotion is deemed acceptance of these Terms and Conditions
  2. The Promoter is Bianco Retail Pty Ltd (ABN 84 071 842 385) located at 4/29 Cromwell Street, Collingwood, VIC 3066 (promoter).
  3. This competition is open to all Australian residents. Directors, management, employees, officers and contractors (and their immediate families) of the Promoter or of the agencies or companies associated with this Promotion are ineligible to enter.
  4. This is an ongoing competition that will be drawn monthly until an end date is defined. (Promotional Period).

How to enter

  1. To enter, participants must, during the Promotional Period, sign up to the TB INSIDER loyalty program via the competition pop up on tonybianco.com.au and www.tonybianco.com. Winners will be selected at random; this is a game of chance.
  2. The winner’s draw will take place the 1st Monday of every month after the promotion commences, at 1pm AEDT at Bianco Retail Pty Ltd located at 4/29 Cromwell Street, Collingwood, VIC 3066 (promoter).
  3. There will be one (1) winner each draw. The winners will be selected at random; this is a game of chance.
  4. The winners will be notified by email used to sign up the TB INSIDER the 1st Monday of every month during the competition period before 5pm AEDT.
  5. If the prize is not claimed by 1pm AEST one (1) month after notification, the winner’s entry will be deemed invalid and the prize forfeited.


  1. There will be one (1) winner per month.
  2. Winners will receive one (1) $250 AUD Tony Bianco voucher to spend online or at any Tony Bianco boutique. Winners will receive their voucher either via mail or email to an address provided by each winner.
  3. No refunds or change will be given once the winner has claimed their prize. The winner cannot cash in the voucher.


  1. The Promoter reserves the right to verify the validity of each entry (including an entrant’s identity, age and place of residence) and to disqualify any eligible entrant where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted not in accordance with these Terms and Conditions.
  2. The Promoter accepts no responsibility for any lost, late, misdirected claims or correspondence due to incorrect entrant information.
  3. The Promoter collects entrants' personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not be able to participate in the promotion. All personal information collected will be dealt with in accordance with Australian privacy laws and the Promoter’s Privacy Policy, which can be viewed at www.tonybianco.com.au. The Promoter will not disclose this information to anyone other than contractors who provide services to the Promoter for the purposes of conducting this promotion unless compelled or permitted by law. The contact details of the winning entry may be passed onto a third party for prize notification and fulfilment.
  4. If the prize is unavailable, the Promoters, in their discretion, reserve the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
  5. The Promoter reserves the right, at its sole discretion and without notice, to cancel, modify or suspend these terms and/or this promotion in whole or in part, including, but not limited to in the event of fraud, technical or other difficulties or if the integrity of the Promotion is compromised, subject to any written directions from the various lottery departments and without liability to the participant.
  6. The prize (including any unused portion of the prize) cannot be assigned, transferred, redeemed for cash, or substituted except by the Promoter who may at their sole discretion, subject to the relevant state authorities, substitute any prize with one of comparable value if the advertised prize is or becomes unavailable for any reason. The Promoter will not replace any lost or stolen prizes, or take responsibility for any broken products in the delivery of the product or after it has been delivered. It is not the responsibility of the Promoter to insure any products.
  7. Entrants consent to the Promoter using the entrant’s name, likeness, image and/or voice in the event that they are a winner (inc. photograph, film, and/or recording of the same) in any media for an unlimited time without notice or remuneration for the purpose of promoting this competition.
  8. To the extent permitted by law, the Promoter (including its officers, employees and agents) and its associated agencies and companies will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss, or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this promotion or accepting or using any prize.


Tony Bianco is a Registered Trade Mark of BIANCO RETAIL Pty Ltd.


TB INSIDER Terms & Conditions

1. Introduction
These TB INSIDER Terms and Conditions (TB INSIDER Terms) are incorporated by reference to our terms and conditions located at www.tonybianco.com.au/pages/terms-conditions.
These TB INSIDER Terms operate as part of and in addition to the Terms, including our Privacy Policy located at www.tonybianco.com.au/pages/privacy-policy, and any other Tony Bianco terms and conditions and policies. Unless stated otherwise, any capitalised terms in these TB INSIDER Terms have the same meaning as in the Terms.
TB INSIDER is our customer rewards program (Program) provided for the benefit of our customers. Before opting into the Program, please read the Terms, including the TB INSIDER Terms carefully before you use and/or opt into the Program and refer to our Privacy Policy for more details regarding use of your personal information and opt out procedures.
By opting-in to the Program, you acknowledge, warrant and represent to us that you have read, understood and agreed to our Terms, including these TB INSIDER Terms and our Privacy Policy.
By participating in the Program, you agree to be legally bound by the Terms. If you do not agree to be bound by the TB INSIDER Terms, you are considered ineligible for the Program and must immediately cease participation in the Program.

2. Eligibility
You will only be eligible to participate in the Program if you are an individual who has provided us with valid, accurate information. If you are under the age of 18 years, you have parental/guardian approval to opt into the Program, and further your parent/guardian must read and consent to the Terms, including these TB INSIDER Terms.
Employees of Tony Bianco, and any customer of Tony Bianco who is eligible for "corporate discounts" or "family discounts", are not eligible to participate in the Program and are not eligible to use or redeem any offers, gifts, benefits or rewards associated with the Program.

3. Membership
You are deemed to be member of the Program if you meet the eligibility criteria as set out in clause 2 and sign up for a profile with Tony Bianco either in-store or via the Tony Bianco Website. When signing up with Tony Bianco, we will request and record your full name, email address and postcode (and other details may be optionally provided). You may access and update your details via your profile page. Please see our Privacy Policy for further details relating to our collection, use and disclosure of your personal information.
By signing up to the Program, you warrant and represent to us that all information provided by you is valid, accurate, complete and current.
You may only sign up for one Program profile per person. It is your responsibility to ensure that Tony Bianco has only one profile for you and Program spend is not transferrable to any other profile or any other person.

4. Changes to your details
You should advise Tony Bianco of any change of name, address, contact number or email address by updating your Program profile online or in-store, or by contacting us via our contact form at www.tonybianco.com.au/pages/contact-us. If you would like to update your details in-store, you must provide photo identification, acceptable to Tony Bianco, to change your membership details.
Tony Bianco is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the benefit of Tony Bianco communications and rewards, gifts or benefits or the loss or downgrade of your Program levels and Program spend.

5. Participating Stores
Participating Store means any Tony Bianco stand-alone retail stores in Australia and internationally, excluding Tony Bianco stockists.

6. Level Calculation
As part of the Program, you will qualify for one of our four Program levels by purchasing goods at one of our Participating Stores or online via the Tony Bianco Website in accordance with clause 5.

  • Level1 - By spending between $1AUD and $299AUD in a rolling month period, starting from date of first purchase.
  • Level 2 - By spending between $300AUD and $699AUD in a rolling 12 month period, starting from date of first purchase.
  • Level 3 - By spending between $700AUD and $1199AUD in a rolling 12 month period, starting from date of first purchase.
  • Concierge - By spend $1200 or more in a rolling 12 month period, starting from date of first purchase.

Once you qualify for a level, you will hold this level for a 12 month period commencing the day of your first purchase.
Your status will be reviewed by Tony Bianco every 12 months. If your spend is not retained over the 12 month period, your level will be adjusted down accordingly. If your spend continues to increase, your status will be reviewed and accordingly adjusted to your spend.
To the extent that the level has been achieved in connection with a breach of the Terms or otherwise has been incorrectly allocated to you, including as a result of an error on the part of Tony Bianco, we may adjust your level classifications to the extent necessary to address the breach or error.
If there has been an error in the amount of spend recorded on your Program profile, Tony Bianco reserves the right to require evidence of the spend and review such evidence in determining whether to adjust your recorded spend and level classification.

7. Spend inclusions
Purchases at Tony Bianco stores and via the Tony Bianco Website are included towards your spend in the Program, provided that you identify yourself or your profile details to store staff or log into your profile for shopping online, subject to the exclusions set out in this clause 5.
Program spend excludes returns, refunds, delivery charges, the purchase of gift cards, and purchases made at Tony Bianco stockists.
If you return a purchase or cancel an order, the relevant purchase amount will be deducted from your Program spend. You will remain at your reached level as this is locked for 12 months.

8. Program Offers
Any rewards, gifts, benefits or offers communicated as part of the Program, including but not limited to Seasonal Gifts, Birthday Gifts or Random Acts of Kindness (Program Offers) may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these terms and conditions carefully. We may require your photo identification in order to verify your identity before a Program Offer is redeemed.
Only the specific member of the Program that receives our communications is eligible to use and redeem any Program Offers. Any actual or attempted redemption of Program Offers by a party other than the intended recipient is invalid and may result in cancellation of your Program profile.
All Program Offers are subject to availability and Tony Bianco is not liable for any Program Offers not being available for any reason.
Program Offers do not represent legal tender and cannot be sold, transferred or assigned and are not redeemable for cash, credit or gift voucher. If you return a purchase that was paid for with a monetary offer, the value of the offer is forfeited unless it is a style exchange for a different size.
Program Offers can only be redeemed at Participating Stores and the Tony Bianco Website and cannot be redeemed at Tony Bianco stockists.
Unless stated otherwise, Program Offers cannot be redeemed in conjunction with any other offer and may only be redeemed once by the intended recipient. Program Offers (including discounts and store credits) may only be redeemed or used in one transaction and cannot be redeemed on freight charges.
Tony Bianco reserves the right to withdraw, cancel or vary Program Offers at any time, in its sole discretion, without notice.
Unless otherwise required by Australian Consumer Law, if you wish to return a purchase where a Program Offer was redeemed, any Program Offer redeemed or utilised will be forfeited.

9. Sign up offer
When you sign up to the Program, you will be eligible for a sign-up reward valued at $20.00AUD. After activating your Program profile, the sign-up discount will be sent to the email address provided by you at the time of signing up to the Program. The reward will be valid for 30 days from the notification date and only redeemable for purchases over $150.00AUD.

10. Gift
Tony Bianco may offer a gift to members of the Program sporadically throughout the year. You will only be eligible for this gift if you are a member of the program. These gifts will be available for redemption online with any purchase or free of charge in any Tony Bianco store and may vary between tiers.
Tony Bianco may notify eligible Program members that the gift is ready for collection by email. The gift will be available for collection for 30 days from the date that Tony Bianco notifies you. Your gift is not redeemable for cash, non-transferrable and there are no returns or refunds on a gift unless required by Australian Consumer Law.

11. Birthday Gift
Level 3 and Concierge members of the Program will be entitled to a birthday gift if they have provided their date of birth in their profile. If your profile does not include a date of birth, you will not be eligible for a birthday gift.
We may request to verify your birth date using photo identification. If you have incorrectly entered your birth date, we may revoke any Program Offers and terminate your Program profile.
Tony Bianco may notify eligible Program members by email that their birthday gift is available. The birthday gift will be available for collection via either online with any purchase or free of charge if picked up from your allocated Tony Bianco store. The gift will be available for 30 days from the date that Tony Bianco notifies you. Your birthday gift is not redeemable for cash, non-transferrable and there are no returns or refunds unless required by Australian Consumer Law.
Program members who qualify into Level 2 will receive a $30.00AUD reward as their birthday gift. The reward will be valid for 30 days from the notification date and only redeemable for purchases over $150.00AUD.

12. Random Acts of Kindness
Each month Tony Bianco may (but is not obliged to) select a few active Program members to receive a special Random Acts of Kindness offer by email notification. Tony Bianco customers are not required to make a purchase to be eligible to receive the Random Acts of Kindness offer. If you have opted-out of receiving our communications, you will not be eligible to receive any Random Acts of Kindness offers.

13. Suspension and/or termination

You may terminate your profile at any time by contacting us via our contact form at www.tonybianco.com.au/pages/contact-us.
Tony Bianco may immediately suspend or terminate your profile, your participation in the Program or the Terms or any part of the Terms without further notice, if we determine, or have reason to believe that you have:

  • breached the Terms;
  • engaged, or may engaged, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Tony Bianco, the Program or your profile;
  • engaged in any conduct that is inappropriate or that undermines or damages the reputation or legitimate interests of Tony Bianco;
  • supplied or attempted to supply false or misleading information to our Program;
  • actually, or attempted to, sell, assign, distribute, transfer or acquire, any Program Offers other than in accordance with the Terms;
  • acted in a hostile, abusive or aggressive manner towards any Tony Bianco staff or any other customers in store or online; or
  • become bankrupt.

Where your profile, right to participate in the Program, or the Program is suspended or terminated, any Program Offers and rights you may have at that time under the Program will be suspended or terminated and will no longer be valid (as the case may be).

14. General information
A notice or communication shall be deemed to be given by Tony Bianco to you if it is sent to your postal or email address listed in your profile or by otherwise posting it on our Website or other social media channels.

15. Tax and duties
You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Program, your participation in the Program, any Program Offers or any other transaction within, or arising out of, the Program.

16. Amendments and termination
Tony Bianco reserves the right to amend, change, withdraw or terminate the Program or any part of the Program (including but not limited to any gifts, promotions, discounts and giveaways, the loyalty levels, expiry dates or the way in which gifts, benefits or offers are earned and redeemed) and the Terms (including these TB INSIDER Terms), at any time, in its sole discretion without notice, and without any liability whatsoever to you or any third party.
If you do not agree with any such variation to the Terms or the Program, you may terminate your participation in the Program by giving Tony Bianco written notice within 14 days of the variation.

17. Limitation of liability
To the maximum extent permitted by law. Tony Bianco will not be liable for any loss (whether direct, indirect, incidental, special, consequential and/or incidental, including financial losses, damages, legal costs, loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, and other expenses of any nature whatsoever), claim, proceedings, penalties, fines, liability (whether criminal or civil, in contract, tort or otherwise) that is suffered or incurred by you, arising out of or in connection with, these TB INSIDER Terms or the Program Offers or the act, omission or negligence of Tony Bianco, including but not limited to:

  • any error in recording or calculating your Program spend or level classification; and
  • any failure to or delay in delivering a Program Offer for any reason, including due to your provision of incorrect details (including email address and postal address).

For the avoidance of doubt, the clauses set out in the Terms located at www.tonybianco.com.au/pages/terms-conditions continue to apply in relation to these TB INSIDER Terms, including clause 8 Limitation of Liability.