Full Priced Items can be returned for a change of mind refund, exchange or gift voucher. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund.
Markdown/Sale Items with a red price can be returned for a change of mind exchange or gift voucher only, unless deemed faulty.
Final Sale items are not eligible for a change of mind return, size exchange, style exchange or gift voucher, unless deemed faulty.
Made To Order items are not eligible for a change of mind return, size exchange, style exchange or gift voucher, unless deemed faulty.
All online returns must be logged and approved via our Returns Portal. Failure to do so will result in your order being returned to you.
Australian orders can be returned within 30 days and international orders within 30 days from the date of delivery.
We do not accept change of mind returns for gift vouchers or certain accessories such as face masks, shoe care, hats, watches or jewellery, unless deemed faulty.
Customers are responsible for the cost of their return postage, unless deemed faulty by our team.
In-store purchases must be returned back to your closest store.
If you believe your item to be faulty, please use our Returns Portal or let us know in writing at enquiries@tonybianco.com
Exchange requests are not guaranteed.
Faulty/Incorrect Items
We are sorry to hear that your order was not to our normal high standard.
If you believe your item to be faulty/damaged or received the wrong item, please lodge your faulty return HERE. You will need to select the correct faulty option, submit a photo and information specific to the fault/issue.
Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.
What are the common signs of wear and tear?
- Worn or marked leather/pony hair
- Marked soles
- Stretched items
- Torn straps
- Heel tips fallen off
We will accept returns on any faulty merchandise within a reasonable time frame and after assessment by one of our product experts.
If we approve a faulty return and there is a label fee charge at checkout, this will be waived once the return is processed.
Still have questions?
Please contact us via email at enquiries@tonybianco.com or via Live Chat and we'll happily guide you through the process.
Please note that the team work Monday - Friday 9am to 5pm AEST.
