FAQs - Returns - Online Returns (Australia)

  • Once you are ready to begin a return, please click here to book your return via our Returns Portal.
  • Return requests will be moderated within 1-2 business days of being submitted, please wait for your approved email notification before shipping your package back to us.
  • If choosing an exchange, please note that your exchange request is not always guaranteed. If your requested item becomes out of stock at the time of processing, a member of our team will contact you via the email address on your order to make alternative arrangements.
  • You may only return a product by post if it was originally purchased online. Please note that purchases made at a Tony Bianco boutique need to be returned back to your closest store.
  • The returns label cost of $12 will be deducted from your refund or gift voucher. Exchanges you will need to pay $12 for the label. in the portal.
  • Print your label and adhere securely to your parcel, ensuring it is clearly visible.
  • Returns will be denied and returned to sender if they are not logged via our Returns Portal even if you are using your own postage label.
  • Once your return is received at our warehouse, your refund, exchange or gift voucher will be processed within 5-10 business days and you will be notified via email.
  • If you are unable to book your return request via our returns portal please contact us for assistance at enquiries@tonybianco.com.