We are sorry to hear that your order was not to our normal high standard.
Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.
Online Purchases - If you believe your item to be faulty/damaged or received the wrong item, please lodge your faulty return HERE. You will need to upload a photo and information relating to the fault/issue.
Store Purchases - Please take your item and proof of purchase in-store at your earliest convenience, we are unable to accept back in-store purchases to our online warehouse.
Stockist Purchase - Please contact their customer service directly.
What are the common signs of wear and tear?
- Worn or marked leather/pony hair
- Marked soles
- Stretched items
- Torn straps
- Heel tips fallen off
- Scrapped or marked leather
We will accept returns on any faulty merchandise within a reasonable time frame and after assessment by one of our product experts.
